Shipping policy

Shipping Policy

Thank you for choosing ROOTWAY. We are committed to delivering your order quickly and safely.

Order Processing Time

All orders are processed within 1–2 business days after confirmation. Orders are not shipped or delivered on Sundays or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We appreciate your patience and understanding.

Shipping Time

Once your order is shipped, the estimated delivery time is:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 5–7 business days

  • Remote Locations: 7–10 business days

Delivery timelines may vary depending on courier service and location.

Shipping Charges

  • Free Shipping on orders above ₹999

  • ₹50 shipping fee on orders below ₹999

Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email so you can track your package in real time.

Delivery Partners

We work with trusted courier partners to ensure safe and timely delivery across India.

Delayed or Lost Orders

If your order is delayed beyond the expected delivery time, please contact our support team and we will assist you immediately.

Incorrect Address

Please ensure your shipping address and contact number are correct while placing the order. We are not responsible for delays or failed deliveries due to incorrect address details.

Damaged Package

If you receive a damaged package, please contact us within 24 hours of delivery with photos so we can resolve the issue quickly.

Contact Us

For any shipping-related questions, please contact us:

Email: support@rootway.in
Phone/WhatsApp: +91 8624023217

We appreciate your trust in ROOTWAY and look forward to supporting your wellness journey.